Corporate Social Responsibility

Stakeholder & Employee

In the pursuit of an open business strategy, ASPEED Technology established clear, effective, and transparent communications channels for internal and external stakeholders. Through fast responses and communication, we learn stakeholder concerns and opinions so that we are better equipped to formulate corporate operations and maintain CSR. In addition to releasing 2020 information in our annual report and financial report, for the first time ASPEED Technology published a Sustainability Report to disclose our corporate governance, environmental, and social contributions. The Sustainability Report brings greater transparency and faster, comprehensive disclosures to topics of concern for stakeholders.

Identification of Stakeholders

ASPEED Technology’s CSR Working Team identifies and evaluates core stakeholders based on the business and interactions of each department, pursuant to the five principles of the AA1000 Stakeholder Engagement Standard (AA1000 SES): Responsibility, Influence, Dependency, Tension, and Diverse Perspectives. In 2020, nine key stakeholders were ultimately identified as priority targets for engagement: employees, shareholders & investors, customers, suppliers, government agencies, media, public welfare organizations, academic research organizations, and partners.

Stakeholder CategoryImportance to ASPEED TechnologyCommunication Methods and Frequency2020 Communication ResultsTopics of Concern
EmployeesAre the most important resource of ASPEED Technology and critical partners for the sustainable development of the Company
  • Opinions mailbox: hr@aspeedtech.com (regular)
  • Labor-management coordination meeting (quarterly)
  • Meeting of Employee Welfare Committee (Quarterly)
  • Manager discussions (biannual)
  • Employee satisfaction survey (annually)
  • Expressing opinions at the end of the year (annually)
  • Held four labor-management meetings to offer comprehensive discussions and responses relating to labor movement and employee welfare.
  • Manager discussions take place once every April and August
  • Performance assessment reviews with managers. A total of 77 reviews were held, for a completion rate of 100%.
  • There were eight responses during 2020 to the year-end administrative service satisfaction online survey. All issues were addressed at the year-end outlook meeting.
  • Operational achievements and financial performance
  • Compensation and employee care
  • Talent recruitment and cultivation
  • Community contributions and social participation
Shareholders/InvestorsInfluencing the stock price by appraisals of Company
  • ASPEED Technology’s investor relations email address: ir@aspeedtech.com
  • Shareholders’ meeting (annually)
  • Investors’ conferences (ad hoc)
  • In 2020, we held one shareholders’ meeting and three online investors’ conferences
  • For major topics we held ad hoc discussions with domestic and foreign institutional investors. 386 phone meeting in total during 2020.
  • Corporate governance and ethical corporate management
  • Legal compliance
  • R&D innovations and technological improvements
  • Operational achievements and financial performance
  • Risk management
CustomersHaving the greatest influence on ASPEED Technology’s product/technology development and design
  • ASPEED Technology’s customer contact email address: sales@aspeedtech.com
  • Customer satisfaction survey (annually)
  • Sales interviews and interactions (ad hoc)
  • Collected 133 valid customer satisfaction surveys, which showed a satisfaction rate of 94.74%
  • No customer complaints were issued to our customer service team in 2020
  • Public responses to sustainable management issues raised by customers and Responsible Business Alliance topics, including CDP and RBA
  • Customer privacy and confidentiality measures
  • Product quality and customer satisfaction
  • Legal compliance
  • R&D innovations and technological improvements
  • Sustainable supply chain management
  • Response to international organizations and initiatives
  • Management of hazardous substances and chemical products
SuppliersProviding excellent raw materials of a consistent quality; through close cooperation, we jointly pursue corporate sustainability
  • ASPEED Technology’s general inquiry email address: info@aspeedtech.com
  • Supplier meetings (annually)
  • Supplier audits (annually)
  • Held critical supplier meetings
  • Completed four audits of critical suppliers and one evaluation of a new supplier
  • Urged actions on green pledges, human rights protection, and pledges to not use conflict minerals, including the use of public pledges on our corporate website
  • Product quality and customer satisfaction
  • Operational achievements and financial performance
  • Risk management
  • Legal compliance
  • Sustainable supply chain management
Government AgenciesPolicies, laws or regulations can influence the operational directions or decision-making of ASPEED Technology
  • ASPEED Technology’s general inquiry email address: info@aspeedtech.com
  • Official documents, emails, and meetings (ad hoc)
  • Advocacy meetings, public hearings (ad hoc)
  • Participated in the TWSE Corporate Governance Evaluations
  • Conducted ad hoc communication relating to our business or specific topics
  • We were not issued any fines or penalties by the competent authorities in 2020
  • Corporate governance and ethical corporate management
  • Customer privacy and confidentiality measures
  • Operational achievements and financial performance
  • Risk management
  • Legal compliance
  • abor-management relations
MediaReports and assessments impacting the Company’s reputation and image
  • ASPEED Technology’s media inquiry email address: media@aspeedtech.com
  • Press releases for major news (ad hoc)
  • In 2020, we gave six special interviews following media request
  • Issued press releases to announce major news
  • Corporate governance and ethical corporate management
  • Operational achievements and financial performance
  • R&D innovations and technological improvements
  • Legal compliance
Public Welfare Organizations, Academic and Research Organizations, Cooperative PartnersASPEED Technology actively interacts with public welfare organizations, academic research organizations, and cooperative partners to fulfill our CSR obligations
  • ASPEED Technology’s stakeholder inquiry email address: info@aspeedtech.com
  • Social participation and public welfare activities (ad hoc)
  • Accumulated contributions through 2020 were NT$8.0778 million
  • Rural underprivileged caring:
    • For a sixth consecutive year we participated in the Global Views Educational Foundation’s “Plant a seed of reading for the children” event by sponsoring reading materials for students in the Taitung area. We had already donated 12,516 magazines to 84 schools in Taitung.
    • For a second year we cooperated with UBS to commission artworks for a charity project, supporting contributions of NT$300,000 to The Giver charity in 2020
  • Supporting the development of higher education:
    • Launching the 4-year Sunrise Scholarship Program in National Tsing Hua University with estimated budget of NT 1.6 million
    • Launching the 4-year Junior Chair Professor Sponsorship Program: in National Chiao Tung University with estimated budget of NT 5.76 million
  • Compensation and employee care
  • Talent recruitment and cultivation
  • Response to international organizations and initiatives
  • R&D innovations and technological improvements
  • Community contributions and social participation